Contact Us

We'd love to hear from you.

Whether you have a question about an order, shipping, product details, custom designs, or anything else, our team is here to help.

Customer Support

✦ Email: luieleiandco@gmail.com

Our customer support team aims to respond to all enquiries within 24–48 business hours.

Order Enquiries

For assistance with an existing order, please include:

  • Your full name
  • Order number
  • Email address used at checkout
  • A brief description of your enquiry

This helps us assist you as quickly as possible.

Custom Orders

Looking for a custom piece? We'd love to bring your vision to life.

When submitting a custom order enquiry, please include:

  • The type of jewellery you would like created (Chain, Bracelet, Pendant, Earrings, Ring, or Other)
  • Preferred metal colour (Gold, Silver, Rose Gold, etc.)
  • Desired size or dimensions
  • Any specific design details or requirements
  • A detailed description of your idea
  • Reference photos or inspiration images (if available)

The more information you provide, the more accurately we can create a quote and design recommendation for you.

Made-to-Order Information

All of our jewellery is carefully crafted to order. Please allow 7–14 business days for production before your order is dispatched. Once your order has been shipped, you will receive tracking information via email.

Frequently Asked Questions

What is Moissanite?

Moissanite is a premium gemstone known for its exceptional brilliance, fire, and durability. Our jewellery features VVS1 clarity, D colour grade moissanite stones, offering a stunning, near-flawless appearance.

Moissanite actually reflects more light than a diamond, giving it even greater sparkle and brilliance. It also ranks 9.25 on the Mohs Hardness Scale, making it one of the hardest gemstones used in jewellery and perfect for everyday wear.

Moissanite Facts:

  • Higher brilliance than diamonds (Refractive Index: 2.65–2.69 vs 2.42)
  • More fire and sparkle than diamonds
  • 9.25/10 hardness rating for excellent durability
  • Ethically lab-created
  • Resistant to scratching and suitable for everyday wear

Combining luxury, durability, and exceptional brilliance, moissanite offers a timeless look designed to last for years to come.

How long will my order take?

As our pieces are made to order, production typically takes 7–14 business days before shipping.

Do you ship internationally?

Yes, we offer worldwide shipping.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. Once production has begun, changes or cancellations may not be possible.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Do your pieces use genuine moissanite?

Yes. All of our jewellery features premium VVS1 clarity, D colour grade moissanite stones, carefully selected for their exceptional quality, brilliance, and durability.

Get In Touch

We're committed to providing exceptional service and ensuring you have the best possible shopping experience. If you have any questions, concerns, or special requests, please don't hesitate to contact us.

✦ Email: luieleiandco@gmail.com

We look forward to assisting you.